FAQ's

FAQ's

HOW CAN I PAY FOR MY COURSE?

You can pay for your course using Apple Pay, Visa, Mastercard or PayPal on our website . Unfortunately cheques are not accepted at this time.

DO I NEED TO BRING ANYTHING TO THE CLASS?

Please bring your most recent CPR card.  You will also need to bring with you a CPR mask. If you don’t have one of these masks, you can purchase a mask at the class for $10.

WHAT IS YOUR CANCELLATION POLICY?

A place in the class has been reserved JUST FOR YOU; space is limited. We understand that situations beyond your control may arise, requiring you to reschedule a class. Please give at least 48-hour notice if you are unable to attend. Participant is given one opportunity to reschedule, and it must be rescheduled within 60 days of the original class date. Cancellations require a minimum of 48-hour notice before start of the class, and are only eligible for the initial class date. No refund will be given for cancellations on or after the day of the class. To cancel or reschedule a class, please call (403) 999-8844. Notification process if class is cancelled: Participant will be notified by email as quickly as possible.

WHAT CLASS DO I NEED TO TAKE PRIOR TO ACLS (ADVANCED CARDIOVASCULAR LIFE SUPPORT)?

The Heart & Stroke Foundation BLS (Basic Life Support) CPR-C for HCP is the precursor to ACLS. You can take a recertification of the BLS class if you hold a valid CPR-HCP certificate from another company. You cannot re-certify for BLS using a CPR-C certificate.

 

HOW LONG IS MY CERTIFICATION VALID?

CPR recertification is recommended annually by the Heart and Stroke Foundation and therefore all of our H&S certifications are valid for 1 year. Students attending recertification courses will be asked to show valid proof of certification from an authorized provider.

WHEN WILL HSF BEGIN TO LAUNCH ECARDS?

Effective February 18, 2015, all students and instructors who hold Heart and Stroke Foundation of Canada (HSF) certification will have access to a digital copy of their completion card from the certification dashboard on their portal account.

I TOOK MY CLASS BEFORE FEBRUARY 18, 2015, WILL I STILL BE ABLE TO ACCESS AN ECARD?

Yes, after February 18, 2015 all individuals who hold HSF certification will have access to the digital copy of their completion card from the certification dashboard on their portal account.

WILL HSF STILL DISTRIBUTE PHYSICAL PAPER CARDS THROUGH THE MAIL?

HSF will distribute paper cards upon individual request, subsequent to the course being completed. The cost for a paper card will be $5.00.  Should you wish to purchase a card, please notify your instructor before the end of the class.  If you decide later that you would like to purchase a card, you will need to contact the H&S at 1-877-473-0333.

IS THERE A COST FOR ECARDS?

No, there is no additional charge for the eCard for the participant. This cost is currently covered in your course fee.

I just took a class, how do I access my account and eCard?

IF YOU HAVE TAKEN A H&S COURSE BEFORE:  Following course completion, your roster information is submitted through the HSF portal. This includes your name and email or your HSF ID number that appear on your card, which is linked to the profile that you already set up in the portal. Once the course information is submitted and closed, an email will be generated by HSF to your email (the email address you first provided your instructor dating back to 2010 when we created the portal should be the email account used to set up your profile on the portal account). This email will notify you of your successful completion of the course and provide you with details on how to access your eCard.

IF YOU HAVE NOT TAKEN A H&S COURSE BEFORE:  If you did not have a HSF portal profile set up prior to taking your class, you will receive two emails which will require your attention and action.

  • The first email will contain login instructions for your portal account including your temporary password, and;

  • The second email will notify you of your successful completion of the course and provide you with details on how to access your eCard.

 

I DO NOT HAVE A PERSONAL EMAIL ADDRESS, HOW DO I ACCESS MY ECARD?

If you didn’t provide your instructor with an email address, or are registered using an in-active email address, please contact the Resuscitation Support Centre (RSC), by phone 1.877.473.0333 or email rsc@hsf.ca, for assistance.

WILL THE ECARD LOOK DIFFERENT FROM THE PHYSICAL PRINT CARDS?

The eCard is similar to the physical print card and is designed to show the front and back of the card beside each other. It contains all of the critical information that is required to verify current BLS registration including your name, expiry date and HSF identifier number.

 

CAN I PRINT MY ECARD?

Yes, eCards can be printed, however we encourage you to embrace the “Go Green” spirit of eCards and show this card on your smart phone whenever possible.

The eCard is in Portable Document Format (PDF) format and prints out on standard 8 ½” by 11” paper. Card cut out marks are provided as a guideline so that you may cut and fold your card for ease of use.

DO I HAVE TO DOWNLOAD ANYTHING IN ORDER TO PRINT MY CARD?

Yes, you will need to have Adobe Reader in order to view and print your card. You can download adobe reader for free at http://get.adobe.com/reader/

WILL A BLACK AND WHITE PRINTOUT OF THE ECARD BE ACCEPTED, OR DOES IT NEED TO BE IN COLOUR?

Yes, you can print your eCard in black and white. There is no need to print in colour.

WHAT IF MY EMPLOYER OR ORGANIZATION WILL NOT ACCEPT MY ECARD?

AHS and most other employers will accept a current eCard.

IF THERE IS AN ERROR IN THE SPELLING OF A CARDHOLDER’S NAME, HOW DO I CHANGE IT?

If there is a spelling error in a cardholder’s name, the cardholder must contact the HSF Resuscitation Support Centre at 1.877.473.0333 or rsc@hsf.ca to request a correction to their account. The RSC hours of operation are Monday to Friday, from 7:00 am – 5:00 pm (MT). Please allow up to 2 business days for response.

I TOOK A CLASS, BUT CANNOT GET INTO MY ACCOUNT TO SEE MY ECARD.

  •  Go to resuscitation.heartandstroke.ca

  • Click on the first grey tab “INSTRUCTOR/PROVIDER LOGIN”

  • Click on Forgot password

  • You will be prompted to enter the email address you gave at the time of class (whichever email address you may have given your instructor)

  • You will receive an email at that address to access your account and eCard.

WHY IS HSF MOVING TO ECARDS?

  • HSF has received numerous requests from our provider and Instructor network to streamline the delivery process of our proof of certification. Currently HSF issues all completion cards through mail. Although this provides a high level of quality assurance, there can be delays in the receipt of proof of certification. Offering a digital card will ensure individuals can receive their proof of certification immediately.

  • HSF looked at the more than 6,000 certification cards that are returned to our office yearly for incorrect address, misspelled names or other reasons. Along with the feedback from our network, we know moving to a digital solution will eliminate the waste these returned cards create, as well as the cards sent to individuals that are never used. eCards will help HSF and our network in an effort to go green.

WHO DO I CONTACT IF I NEED ASSISTANCE?

You can contact the Resuscitation Support Centre (RSC), by phone 1.877.473.0333 or email rsc@hsf.ca, for assistance.

Suite 3213, 380 Canyon Meadows Drive SE.

info@frontlinecpr.ca

403-999-8844

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